Shipping Policy

Shipping Policy

Order processing
All orders are processed and dispatched within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day.

Delivery time
After dispatch, delivery usually takes 7–15 business days, depending on your location. Some of our products are shipped directly from our international partner warehouses, which is why delivery can take longer than with local retailers. Delays caused by customs, postal services or peak seasons (e.g. Black Friday, Christmas) are possible and outside our control.

Shipping costs
[Free shipping on all orders / Free shipping from CHF XX, otherwise CHF X.XX]. Shipping costs are shown at checkout before you pay.

Tracking
As soon as your order has been shipped, you will receive an email with a tracking number. Please note that tracking information can take a few days to update.

Customs and import fees
[Option A, if you include all fees:] All prices include applicable duties and taxes. You will not pay anything extra on delivery.
[Option B, if not:] Depending on the order value and your country, customs duties, import VAT or handling fees may be charged on delivery. These fees are the responsibility of the recipient.

Incorrect address
Please check your shipping address carefully. We are not responsible for parcels delivered to an incorrect address provided by the customer. Contact us as soon as possible if you notice a mistake.

Lost or damaged parcels
If your order has not arrived within 20 business days after dispatch, or arrives damaged, please contact us at [email] with your order number (and photos if damaged). We will find a solution together, either a replacement or a refund.

Contact
[Company name] · [Address] · [Email]

Privacy Policy

Last updated: [date]

1. Who we are
This online store is operated by [company name], [address], Switzerland (“we”, “us”). Contact for data protection: [email].
We process personal data in accordance with the Swiss Federal Act on Data Protection (FADP/revDSG) and, where applicable, the EU General Data Protection Regulation (GDPR).

2. What data we collect

  • When you order: name, shipping and billing address, email, phone number (optional), order details.
  • Payment data: processed directly by our payment providers. We do not store full card details.
  • When you visit the website: IP address, browser and device information, pages visited, time of visit, cookies (see section 6).
  • When you contact us: your message and contact details.
  • Newsletter: your email address, only if you have actively subscribed.

3. Why we process your data

  • To process, ship and deliver your order and handle returns or complaints (performance of contract)
  • To communicate with you about your order and answer your questions
  • To comply with legal obligations (e.g. accounting and tax records)
  • To improve our website and prevent fraud (legitimate interest)
  • To send you marketing emails and show personalised ads, only with your consent, which you can withdraw at any time

4. Who we share your data with
We only share data where necessary, with:

  • Shopify (online store platform)
  • Payment providers such as [Shopify Payments / Stripe, PayPal, TWINT]
  • Shipping and logistics partners and suppliers who pack and deliver your order (name, address, phone number)
  • Marketing and analytics providers such as [Meta (Facebook/Instagram), TikTok, Google], only if you have consented
  • Authorities, if required by law

We do not sell your personal data.

5. Transfers abroad
Some of these providers process data outside Switzerland and the EU, for example in the USA [and China, for order fulfilment by our suppliers]. Where these countries do not offer an adequate level of data protection, we use appropriate safeguards such as the EU Standard Contractual Clauses or ensure the transfer is necessary to fulfil your order.

6. Cookies and tracking
We use cookies that are necessary for the store to work (e.g. shopping cart). With your consent, we also use analytics and marketing cookies and pixels (e.g. Meta Pixel, TikTok Pixel, Google Analytics) to measure our advertising and show relevant ads. You can change your cookie settings at any time via the cookie banner or your browser settings.

7. How long we keep your data
We keep order data for as long as required by law (in Switzerland generally 10 years for accounting records). Other data is deleted when it is no longer needed or when you withdraw your consent.

8. Your rights
You have the right to request access to your data, correction, deletion, restriction of processing, data portability, and to object to processing or withdraw your consent at any time. Contact us at [email]. You also have the right to lodge a complaint with a supervisory authority (in Switzerland: the Federal Data Protection and Information Commissioner, FDPIC; in the EU: your local data protection authority).

9. Security
We take reasonable technical and organisational measures to protect your data. Our store is encrypted via SSL/TLS.

10. Changes
We may update this policy from time to time. The current version is always available on this page.